Privacy Policy

Privacy policy

Last updated on 30 November 2023

This Privacy Policy sets out the manner in which SCash Global Pte Ltd (a company incorporated in Singapore, whose registered office is at 152 Ubi Avenue 4 #04-05, Singapore 408826), its subsidiaries, affiliates, associated companies and jointly controlled entities (collectively, “SCash”, “we”, “us” or “our”) collect, use, manage and protect your Personal Data.

This Privacy Policy applies to all users (collectively “you” or “your”) of our websites and applications (including mobile and web-based applications) (collectively, “Platform”).

This Privacy Policy supplements but does not supersede or replace any other consents you may have provided to us, or any other agreements or arrangements that you may have with us, in respect of your Personal Data unless we state expressly otherwise.

1.         What is Personal Data?

“Personal data” refers to data about an individual that can be used to identify that individual from that data or from that data and other information which we have or is likely to have access. Examples of Personal Data we collect from you include name, address, email address, payment details, IP address, transaction information and history based on your activities on our Platform, images, and any other information of a personal nature.

2.    How we collect your Personal Data

• We collect and process Personal Data about you when you voluntarily provide it via our Platform. For example, when you:

• create an account or, complete a user profile or registration form (such as your name, contact information and other identification information where needed);

• participate in contests or events organised by us;

• fill up demographic information in surveys (such as your age, gender, and other information you may volunteer such as your marital status and occupation);

• as a Merchant, you list products and services (Goods) for sale on the Platform and conduct transactions with customers in respect of the sale and purchase of those Goods through the Platform;

• submit Personal Data to us for any other reason; and

• for Personal Data belonging to third parties, where you warrant that you have informed the third party(ies) of the purpose of obtaining the third party’s(ies’)

Personal Data and that the third party(ies) consent to your disclosure of the third party’s(ies’) Personal Data to us for those purposes and accepts this Privacy Policy.

• Your Personal Data is also collected through the normal operation of our Platform and services. Such collection may for example include:

• when you use and interact with our Platform and services;

• feedback, ratings and compliments;

• transaction information;

• information about how you interacted with our Platform (such as features used and content viewed);

• push notification subscription;

• device information (such as hardware model and serial number, device platform, network information, location information, IP address, file names and versions, and advertising identifiers or any information that may provide indication of device or app modification); and

• Personal Data you enter in messages when you use our in-app communication features.

• In addition, we may receive Personal Data from third party sources, which may for example include:

• from your family members or friends who provide your Personal Data to us on your behalf;

• technical data from analytics providers such as Google, advertising networks and social media platforms such as Facebook; and

• contact and transaction data from providers of technical, payment and delivery services.

3.         How we use your Personal Data

• We may use your Personal Data for the following purposes:

• To register you as a new customer or Merchant.

• To facilitate your use of our services our access to the Platform.

• To process and deliver your order(s).

• To manage your account, including managing payments, fees and charges and collecting and recovering money owed to us.

• To manage our relationship with you.

• To display your name, username or profile on the Platform.

• To administer, operate, provide, maintain and protect our business and our Platform (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data, as well as ensuring that unauthorised users do not access the information on our Platform).

• To deliver relevant content and advertisements to you and measure or understand the effectiveness of the advertising we serve you.

• To make suggestions and recommendations to you about products or services that may be of interest to you.

• To send you relevant information about our events, news announcements or promotions.

• To enable you to complete a survey or participate in a promotion, survey, event or other marketing campaign organised by us.

• To contact you in relation to all of the above.

• Where we have to use your Personal Data for another purpose as required by law or regulation — for example, to respond to administrative, judicial or law enforcement requests or to comply with applicable laws and regulations.

3.2.     Promotional offers and marketing

• You may receive periodic mailings from us with information about new offerings, promotions, services, newsletters and upcoming events. If you do not wish to receive such mailings, you may “opt out” e-mailing us at support@scashglobal.com.

3.3.     Cookies

• We use cookies to provide visitors with a personalised experience on our Platform. Cookies are pieces of information that a Platform transfers to the memory or hard drive of a visitor’s computer for record-keeping purposes. We use cookies to allow access without re-entering the visitor’s User ID, to make improvements, and to better tailor our Platform to our visitors’ needs. We also

use this information to verify that visitors meet the criteria required to process their requests.

• Most browsers used by visitors have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. However, if you disable or refuse cookies, please note that some parts of our Platform may become inaccessible or not function properly. In addition, you can delete the cookies from your browser program at any time.

3.4.     Disclosure of information

• We may disclose your Personal Data to our affiliates and third parties in limited circumstances as set out below:

• We may share your Personal Data with third party service providers who provide us with business, support, operational and/ or administrative functions such as auditing, legal, IT services, marketing, including our delivery service provider, our digital payment service provider.

• If you allow push notification, due to the implications of the push notification technology, we rely on third party services such as Daily Interactive Co. Ltd to provide and deliver the push technical services. We may provide your equipment platform, equipment manufacturer and brand, equipment model and system version, equipment identification code, equipment serial number and other equipment information, application list information, network information and location-related information to Daily Interactive Co., Ltd. for providing you with message push technical services. When we push messages to you, we may authorize Daily Interactive Co., Ltd. to adjust the link, promote the closed SDK push process, and ensure that you can receive the messages we push to you in time. If, at any time, you wish to stop receiving push notifications, simply adjust your phone settings or remove the App. Please consult the privacy policies of the third party (https://docs.getui.com/privacy) for further information.

• For customers, Personal data will also be shared with Merchants and our delivery partner when an order is made. This can include your name, email address, phone number, delivery address, profile, dining preferences, special requests and other comments that you chose to submit to us.

• For customers, we may also share with Merchant any feedback that we receive from you or any comments that you might submit through the Platform. Any feedback or comments may be shared with or may

be accessible by that Merchant so as to enable that Merchant to respond directly to you.

• We may share your Personal Data with third parties to comply with a legal obligation, when we believe in good faith that an applicable law requires it, at the request of government authorities conducting an investigation, to verify or enforce our contractual rights or other applicable policies, to detect and protect against fraud or any technical or security vulnerabilities, to respond to an emergency, or otherwise to protect the rights, property, safety or security of third parties and visitors to our Platform or the public.

• As we continue to develop our business, we may sell or purchase assets. If another entity acquires or merges with us, your Personal Data will be disclosed to such entity.

• Also, if any bankruptcy or reorganisation proceeding is brought by or against us, all your Personal Data will be considered an asset of ours and as such it is possible they will be sold or transferred to third parties.

• We do not disclose your Personal Data to unaffiliated third parties for their independent use unless we have obtained your express consent to do so and pursuant to executing confidentiality agreements with such unaffiliated third parties. We also require all third parties to respect the security of your Personal Data and to treat it in accordance with the law.

3.5.     Retention of information

• We only retain your Personal Data for as long as is necessary for us to use your Personal Data as described above. However, please be advised that we may retain some of your Personal Data after you cease to use our services, for instance if the data is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.

• In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

3.6.     Transfer of Personal Data outside Singapore

• Where our partners who help us in the administration or operation of our organisation are based in other locations, your Personal Data may be transferred outside of Singapore. When we send your Personal Data outside Singapore, we will make sure that your Personal Data is protected to at least the same standard as that in Singapore. For example, we will always ensure that there is a proper legal agreement that covers the data transfer.

3.7.     Security

• While precautions will be taken to ensure that the Personal Data you provide is protected against unauthorised or unintended access, we cannot be held responsible for unauthorised or unintended access that risk beyond our control.

• We do not guarantee that our systems or applications are invulnerable to security breaches, nor do we make any warranty, guarantee or representation that your use of our systems or applications is safe and protected from viruses, worms, Trojan horses, and other vulnerabilities.

3.8.     Collection of Personal Data from children

• SCash does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not provide Personal Data of any kind whatsoever.

• If a child under the age of 13 provides us with Personal Data, a parent or guardian of that child may have this information deleted from our records by contacting us through support@scashglobal.com.

3.9.     Making changes to your Personal Data

• You can access and edit any of the Personal Data that you have provided by contacting us at support@scashglobal.com.

3.10.  Links from our Platform

• Our Platform may contain links to other sites and resources provided by third parties. These websites and resources are not covered by this Privacy Policy, and we are not responsible or liable for the privacy practices or the content of those other websites and resources, and for any loss or damage which you may suffer from your use and/or access of such websites and resources.

3.11.  Changes to the Privacy Policy

• We reserve the right to amend, supplement or otherwise modify this Privacy Policy and related business practices at any time without prior notice to you. Such amendments shall take effect once they are posted on this page. It is your responsibility to check this page periodically for updates. You shall be deemed to have accepted the amended Privacy Policy, whether or not reviewed by you, by your continued use of and/or access to our Platform.

3.12.  Contact Us

• If you have any questions or comments about our Privacy Policy, please contact us through support@scashglobal.com.